My Work.
2020 to Present
Helping organizations thrive through training, business, and data guidance.
- Business Analysis
- Documentation of processes and plans for improvement
- Writing Training content including, scripting, storyboarding, voice over, creation, and delivery.
- Cleaning up databases through data-entry and database updates.
Bold Group
2001 - 2013, 2015 - 2020
Technical writing, Training, Implementation Project Manager, Data Conversion Analyst, Operational Excellence Specialist, Director of Training
2001 to 2013
- Wrote intial documentation for new software.
- Designed, built, and delivered Training to over 100 alarm monitoring companies worldwide.
- Provided customer-focused feedback to all departments to improve software offerings.
- Served as a subject-matter-expert for stakeholders.
- Wrote and delivered customer-focused content to a new Learning Management System.
- Provided first-line support for customers and built processes to ensure consistent support delivery by the team.
- As Director of Training I collaborated with and coached a team of 4 trainers working to ensure they had all their needs met while ensuring consistent training delivery.
- Built processes and elements related to training content management.
- Offered Operational Excellence services to 13 alarm companies seeking to better use their software.
- Created training content inclusing courses, documentation, videos, webinars, blended courses, guides, and blogs.
